• Bilingual Loan Servicing Specialist I

    Job ID
  • Job Description

    Overall Responsibility

    Maintain acceptable standards set by the department and providing an outstanding customer service level in a very professional environment.  Apply the necessary knowledge that the job demands to resolve any or all issues related to your daily assignments.


    Key Areas of Responsibility

    • Making outbound calls on delinquent accounts       
    • Receiving inbound calls
    • Making suitable arrangements with customers that are currently past due
    • Identifying accounts that require management review
    • Providing outstanding customer service
    • Identifying customers that require field visits and forwarding those to the appropriate personnel for review or action
    • Maintaining required standards set by the department
    • Adherence to Company policies and procedures


    Terms of Employment

    Regular, Full Time (non-exempt)



    • Two years’ experience in Customer Service or related field
    • Excellent customer service skills
    • Excellent communication Skills
    • Bilingual is a must
    • High School Diploma or equivalent


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