• Bilingual Service Clerk

    Job ID
    US-TX-San Antonio
  • Job Description

    Overall Responsibility

    The successful applicant will be customer service oriented, and provide Exceptional Customer Service.  The applicant will need a thorough knowledge of automotive parts and the aftermarket industry. 


    Key Areas of Responsibility

    • Open/close repair order and/or parts invoice for proper completion and accuracy
    • Reconcile the repair orders by transferring the appropriate information from each repair order hard copy to the soft copies
    • Update vehicle service history file according to the procedures specific to the department's service history system
    • Run WIP, Open Ticket, Policy Adjustment reports and other reports as needed
    • Complete projects as assigned by manager
    • Maintain communications with Manager
    • Use electronic and paper catalogs to source automotive parts
    • File repair orders as directed by the service department manager
    • Answer the service department telephone, transfer calls to the people requested or best suited to take the calls, and take written messages when the needed personnel are not available
    • Ensure that customer complaints are handled promptly, with genuine concern and according to company standards
    • Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the company, it's employees, or customers
    • Demonstrates behaviors consistent with the company's vision, mission and values in all interactions with customer, co-workers and suppliers
    • Adheres to all company policies, procedures and safety standards
    • Maintains a thorough knowledge of the inventory
    • Knows and understands the Ganas Auto Privacy and Information Security Policies, and adhere to the requirements



    • Bilingual English/Spanish Required
    • Must have a valid drivers license
    • High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.
    • Excellent customer service and communication skills
    • Ability to work Saturdays and overtime as needed
    • Ethical and Honest


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