Bilingual Service Advisor

Job ID
2017-2133
US-TX-Fort Worth

Job Description

Overall Responsibility

 

The successful applicant will be customer service oriented, and provide Exceptional Customer Service. The applicant will need a thorough knowledge of automotive parts and the aftermarket industry.

 

Key Areas of Responsibility

  • Fosters and maintains excellent relations between customers and store
  • Answers incoming telephone calls and responds in a courteous and professional manner
  • Schedules service appointments according to scheduling policies
  • Greets all incoming customers in a professional and courteous manner
  • Write up incoming customers work orders
  • Obtains any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturers warranty policy & procedure manuals
  • Follows up with customers as needed to schedule appointments for special order parts
  • Participates in training as prescribed by management
  • Assists technicians as needed with diagnosis, authorization or repairs
  • Follow up on open work orders
  • Maintains a clean and safe work environment
  • Acknowledges all guidelines and policies as described in company policy handbook
  • Maintains a safe work area for customers and coworkers
  • May cross train to perform other duties

 

Qualifications

  • High School Diploma or equivalent preferred
  • One year of Auto experience preferred but not required
  • Strong computer skills
  • Working knowledge proper and safe use of equipment
  • Excellent organizational skills
  • Working knowledge of activities, methods, procedures
  • A valid drivers license with a good driving record is required

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.