• Bilingual Service Advisor

    Job ID
  • Job Description

    Overall Responsibility


    The successful applicant will be customer service oriented, and provide Exceptional Customer Service. The applicant will need a thorough knowledge of automotive parts and the aftermarket industry.


    Key Areas of Responsibility

    • Fosters and maintains excellent relations between customers and store
    • Answers incoming telephone calls and responds in a courteous and professional manner
    • Schedules service appointments according to scheduling policies
    • Greets all incoming customers in a professional and courteous manner
    • Write up incoming customers work orders
    • Obtains any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturers warranty policy & procedure manuals
    • Follows up with customers as needed to schedule appointments for special order parts
    • Participates in training as prescribed by management
    • Assists technicians as needed with diagnosis, authorization or repairs
    • Follow up on open work orders
    • Maintains a clean and safe work environment
    • Acknowledges all guidelines and policies as described in company policy handbook
    • Maintains a safe work area for customers and coworkers
    • May cross train to perform other duties



    • High School Diploma or equivalent preferred
    • One year of Auto experience preferred but not required
    • Strong computer skills
    • Working knowledge proper and safe use of equipment
    • Excellent organizational skills
    • Working knowledge of activities, methods, procedures
    • A valid drivers license with a good driving record is required


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